I just had to reach out to you and tell you how impressed we were on our purchase. Everything from the shipping and how you packaged it with the box and ribbon was just beautiful and touching. The frame is beautiful and made well. It was a gift for our neighbor who just lost their dog of 13 years, they were so touched. We lost our little yorkie Tobi last November, she also was 13 and died of kidney failure. I am going to go on your site and find something as a remembrance for our little dog too. Again, thank you so much, I was a little nervous ordering on line like that since I did not know anything about your business, but I will be sure to let anyone I know what a wonderful experience it was all around!